Congrats to everyone at 211’s seven call centres on winning SQM’s Highest Customer Service in the Government Industry and Call Centre World Class Call Certification!

Here are just a few nice things callers said about 211:

• They found more than one number for me to donate stuff too. Services I didn’t know about.
• I was trying to get this information for a while on my own with no success. She was able to give me the answer.
• She went beyond the call of duty.
• She called me back and had pulled together a significant amount of information that she had looked up.
• She made me open up and I felt that was very nice. She tried to uncover other ways to help me.

Our call centres are accredited by AIRS as are our staff.